SRM Systems ("SRM Systems," "we," "our," or "us") operates the website https://srmsys.com, associated web applications (such as Sensor Dashboard at https://sensors.srmsys.com), and related services (collectively, the "Services"). This Privacy Policy explains how we collect, use, and protect information across our website, applications, and communications, including SMS messaging.
Information We Collect
We may collect the following categories of information:
Information You Provide:
- Name, email address, phone number
- Account or organization information
- Support requests and communications
- SMS message content you send to us
Automatically Collected Information:
- IP address and device/browser information
- Log data and usage metrics
- Application interaction data
- Message metadata (timestamps, delivery status)
SMS-Specific Information
If you opt into SMS communications, we collect:
- Mobile phone number
- Message content and responses
- Message metadata required for delivery and compliance
How We Use Information
We use collected information to:
- Operate, maintain, and improve our Services
- Provide system alerts, notifications, and account-related messages
- Respond to inquiries and support requests
- Monitor system performance and security
- Comply with legal and regulatory obligations
Data Sharing and Disclosure
We do not sell, rent, or share personal information with third parties for marketing or promotional purposes.
We may share information only:
- With service providers (such as hosting or messaging providers) solely to deliver our Services
- When required by law, regulation, or legal process
- To protect the security, integrity, or rights of SRM Systems and its users
SMS Communications
By opting into SMS communications, you consent to receive messages related to:
- System alerts
- Account notifications
- Service updates
- Support communications
You may opt out at any time by replying STOP. For assistance, reply HELP.
Data Security
We implement reasonable administrative, technical, and physical safeguards designed to protect information from unauthorized access, disclosure, or misuse. However, no system is 100% secure.
Data Retention
We retain information only for as long as necessary to fulfill operational, legal, or regulatory requirements.
Your Rights and Choices
You may:
- Request access to or deletion of your data where applicable
- Opt out of SMS communications at any time
- Contact us with privacy-related questions or concerns
Contact Information
For questions about this Privacy Policy or our data practices, contact:
SRM Systems
📧 support@srmsys.com
🌐 https://srmsys.com